Khamel Mumford | Systems & Cloud Engineer

Dynamic Cloud Solutions Delivery Professional with over 10 years of expertise in cloud-native architecture, cloud object storage, and technical support/troubleshooting. I facilitate Customer Success by leading cross-functional teams and liaising between customer feature requests and internal development teams to deliver high-impact solutions that maximize business efficiency. Skilled at analyzing client needs, developing Minimum Viable Products, and ensuring seamless integrations. Promptly resolve complex technical issues to ensure 5-nines (99.999%) system uptime with an 8.5 overall NPS (customer satisfaction) score.

Demonstrated expertise in SDLC, Cloud Platforms (AWS & IBM Cloud), private data-centers, Systems Engineering, Planning, Development, Testing, Monitoring, Automation & Deployment. Problem-solving through collaboration, and resource coordination.

Outside of a broad base of technical skills, my strongest core-competency and contribution to my teams and customers is my ability to collaborate and communicate with a broad audience to understand their needs and focus. including, but not limited to:

Client personnel at all levels
Architects and Developers from my systems engineering background
3rd party vendors (HW/SW) -- drive features outside internal scope

Most Recent Collaborations:

IBM Cloud Object Storage SME: Engineering Automated Deployments and Monitoring solutions for customers and internal Application and Software Development teams.
Deployment Engineer facilitating the migration of applications from local bare-metal systems onto cloud infrastructure on Azure.

I hold a Master of Science in Information Technology along with several industry credentials including: IBM Certified Cloud Architect & AWS Certified Solutions Architect. Currently, earning my Certifications for GCP.

I’m always interested in hearing from former and current colleagues, managers, or professionals in all connected industries, so feel free to contact me through my LinkedIn profile if you’d like to connect.